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Privacy Policy

A legal disclaimer

At Bryndedwydd Holiday Retreat, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Bryndedwydd Holiday Retreat is the data controller responsible for your personal information.

Contact Details

Bryndedwydd Holiday Retreat

Email: info@redesignsuk.com

Telephone: 07861994482

Address: Clarach Rd, Morfa Borth, Borth, SY24 5NL, UK

2. Information We Collect

When you make an enquiry or booking, we may collect:

  • Name

  • Email address

  • Telephone number

  • Home address (where required)

  • Booking details

  • Number of guests

  • Payment information (processed securely by our payment provider)

  • Communications you send to us

We may also collect technical information when you use our website, including:

  • IP address

  • Browser type

  • Device information

  • Cookies and website usage data

3. How We Use Your Information

We use your information to:

  • Process and manage bookings

  • Communicate with you regarding your stay

  • Respond to enquiries

  • Process payments

  • Comply with legal obligations

  • Improve our website and customer experience

  • Prevent fraud and protect our business

4. Payment Information

Payments made through our website are processed securely by trusted third-party payment providers. We do not store your full payment card details.

5. Legal Basis for Processing

We process your personal information because:

  • It is necessary to fulfil your booking contract.

  • We have a legal obligation to retain certain records.

  • We have a legitimate business interest in managing bookings and improving our services.

  • You have provided consent where required.

6. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties where necessary, including:

  • Payment providers

  • Website hosting services

  • Booking software providers

  • Professional advisers

  • Government authorities where legally required

These organisations only receive the information necessary to provide their services.

7. Data Retention

We keep personal information only for as long as necessary to:

  • Manage your booking

  • Meet legal and accounting requirements

  • Resolve disputes

  • Comply with tax legislation

When no longer required, your information is securely deleted.

8. Cookies

Our website uses cookies to:

  • Ensure the website functions correctly

  • Analyse visitor behaviour

  • Improve website performance

  • Remember your preferences

You can control or disable cookies through your browser settings.

9. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Restrict processing

  • Object to certain processing

  • Request transfer of your data where applicable

  • Withdraw consent where processing relies on consent

To exercise any of these rights, please contact us using the details above.

10. Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction.

11. Third-Party Services

Our website may contain links to third-party websites or use third-party services such as payment processors or booking software. We are not responsible for the privacy practices of these third parties.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.

13. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact:

Bryndedwydd Holiday Retreat

Email: info@redesignsuk.com

Telephone: 07861994482

14. Complaints

If you are unhappy with how we handle your personal information, you have the right to lodge a complaint with the UK's data protection regulator:

Information Commissioner's Office (ICO)

Website: https://ico.org.uk

Telephone: 0303 123 1113

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